SLA percentageWatch
96.8%Target 97.5%
Live OpsMock Data
Super Admin
SLA Monitor
Packing, pickup, delivery, store-wise SLA, rider-wise SLA, and breach queue.
Delayed order countSLA breach
18Target < 12
Average packing timeWatch
4.8 minTarget 4 min
Average pickup timeHealthy
3.2 minTarget 3 min
Average delivery timeHealthy
9.6 minTarget 10 min
| Metric | Value | Target | Status | Action |
|---|---|---|---|---|
| SLA percentage | 96.8% | 97.5% | Watch | Open breach table |
| Delayed order count | 18 | < 12 | SLA breach | Escalate |
| Average packing time | 4.8 min | 4 min | Watch | Store coaching |
| Average pickup time | 3.2 min | 3 min | Healthy | Review riders |
| Average delivery time | 9.6 min | 10 min | Healthy | Open map |
Pagination placeholder | Showing 5 records
Store-wise SLA
Green Valley Zyphro Store98%View store
Indiranagar Micro Store91%Pause store
Powai Fresh Hub87%Edit radius
Rider-wise SLA
Arjun Kumar97%Busy
Kiran S95%Idle
Ravi Patil91%Busy
Nisha P99%Offline